Non-Regulated Supported Living for Mental Health

Non-regulated supported living that builds lives, not just placements

1. 01

   A Home That Feels Like Yours

   Finding the right home is not just a practical necessity, it is the foundation of everything that follows. We work closely with housing associations, landlords and local authorities to secure stable, well-located accommodation that genuinely suits each service user’s preferences, needs and circumstances. We do not simply place people in the nearest available property.

   • Supported housing applications and referrals to accommodation partners
   • Tenancy agreement guidance, rights, responsibilities and renewals
   • Ongoing liaison with landlords and housing associations on the service user’s behalf
   • Practical settling-in support, from setting up utilities to meeting neighbours
   • Conflict resolution and tenancy sustainment support
   • Rapid emergency housing signposting when stability is threatened
2. 02

   Mental Health & Emotional Wellbeing Support

   Our trained support workers provide a consistent, warm and skilled presence in each service user’s life, helping them navigate the daily realities of living with a mental health condition outside of a clinical setting. We are not therapists, and we do not replicate clinical services. We bridge the gap between clinical care and independent living in a way that no other service does.

   • Daily structured wellbeing conversations, checking in without intrusion
   • Recognising early warning signs using co-produced crisis and relapse plans
   • Calm, skilled de-escalation during periods of heightened distress
   • Accompanying to mental health appointments, tribunals and CPA meetings
   • Liaison with CMHTs, crisis teams, GPs and other health professionals
   • Support with trauma-informed coping strategies and grounding techniques
3. 03

   Individually Tailored Support Planning

   We do not complete a support plan and file it away. Ours are living documents, co-produced with the service user, reviewed regularly, and updated whenever their needs or circumstances change. A great support plan is specific enough to be meaningful and flexible enough to follow the person, not the other way around.

   • Comprehensive initial needs, risk and strength-based assessments
   • Co-produced support plans written in plain language the service user owns
   • SMART goals set by the person, reviewed and celebrated together
   • Regular multi-agency planning and review meetings
   • Cultural, religious, dietary and personal identity fully embedded in planning
   • Meaningful involvement of family and carers where the service user wishes
4. 04

   Daily Living Skills, Building Real Capability

   Independence is built in the kitchen, at the bus stop and in the weekly shop, not in a skills workshop. Our support workers work alongside service users in their real lives, building practical capability in the moments and places that actually matter.

   • Meal planning, shopping and cooking, from the basics to building a repertoire
   • Household management, cleaning routines, laundry, waste management
   • Personal organisation, time management and appointment scheduling
   • Medication prompting, prescription collection and pharmacy liaison
   • Understanding and maintaining bills, post and household correspondence
   • Developing consistent daily routines that promote stability and wellbeing
5. 05

   Community Presence and Social Connection

   Recovery research is unambiguous: social connection accelerates recovery, and sustained isolation deepens it. We invest real time and creativity in helping the people we support build meaningful, authentic connections with the world around them, not token visits to day services, but genuine participation in community life.

   • Identifying and pursuing personal interests, sports, arts, faith, culture, hobbies
   • Accompanying to local activities, groups, events and social opportunities
   • Support to rebuild or sustain friendships and family relationships
   • Volunteering, peer mentoring and civic participation opportunities
   • Digital inclusion, supporting internet access, social media and online connection
   • Transport support and travel training to build independent mobility
6. 06

   Benefits, Finances and Welfare Navigation

   The UK welfare system presents a formidable challenge even to people without mental health difficulties. For the people we support, navigating Universal Credit, PIP claims and benefits reviews can be genuinely overwhelming. We provide steady, knowledgeable support, making sure every service user receives what they are entitled to, without the stress of doing it alone.

   • Universal Credit applications, journal management and compliance
   • PIP, ESA and other disability and health-related benefit applications
   • Challenging incorrect decisions and supporting benefit appeals processes
   • Practical budgeting, debt awareness and financial planning support
   • Liaison with DWP, local authority financial teams and credit advisors
   • Signposting to food banks, hardship funds and emergency financial assistance
7. 07

   Education, Employment and Personal Purpose

   A paid job, a college course, a volunteering role, these are not optional extras for people with mental health conditions. They are profound contributors to recovery, self-esteem and long-term stability. We work actively to support every service user in finding and pursuing a meaningful purpose.

   • Exploring education interests and supporting college or training enrolment
   • CV preparation, job applications and interview skills coaching
   • Supported employment, accompanying to trials, helping to communicate needs
   • Access to adult learning programmes, online courses and accredited skills training
   • Coordination with Job Centre Plus, employment advisors and occupational therapists
   • Celebrating small wins and sustaining motivation through setbacks
8. 08

   Families and Carers, Keeping the Right People Close

   Families and carers are often the most powerful source of stability and hope in a service user’s life, and the most overlooked by formal services. We take an actively inclusive approach to family engagement, maintaining open and respectful communication with loved ones and always involving them to the degree the service user wishes.

   • Regular family liaison calls and written updates
   • Family carer needs identification and signposting to carer support services
   • Facilitated family meetings and conflict resolution support
   • Clear explanations of mental health conditions, the service and the support plan
   • Involvement in support planning, risk reviews and key decision-making
   • Connecting families to local and national carer support groups and organisations

1. Stage 1

   Listen and Understand

   Before we do anything else, we listen. A detailed needs and strengths assessment explores not just clinical needs but the whole person, their story, their goals, their fears and what good support would genuinely look like in their life. This is not a form-filling exercise. It is a proper conversation.

2. Stage 2

   Build Together

   Support planning is done with the service user, not to them. We co-produce every support plan in plain language, with the person's own goals at the centre, then we make sure they have a copy and genuinely understand it.

3. Stage 3

   Walk Alongside

   We deliver. Consistently, reliably and with the flexibility to respond to life as it actually unfolds, not as a support plan assumed it would. When things change, we adapt. When things are hard, we stay. When things go well, we celebrate.

4. Stage 4

   Review and Grow

   We formally review every support plan at minimum every three months, or sooner if the service user's needs or circumstances change. Reviews are meaningful conversations, not rubber-stamping. Each one asks: what has worked, what has not, and where are we heading next?